How To Fix “serial number is incorrect” issue on Hisense website

If you’re encountering the “Serial Number is Incorrect” message on the official Hisense website, there are a couple of reasons for this, such as:

  1. System Update Delays
  2. Registration Timing
  3. Recent Purchases or Model Releases

Of course, there are solutions for this as well.

Here’s how to fix this issue and get your TV’s firmware downloaded from the Hisense website.

Step 1: Get in Touch with Hisense Support

If you see the “Serial Number is Incorrect” message on the Hisense website, the first thing to do is contact Hisense support.

Just give them a call and share your TV’s serial number so they can add it to their system.

Once you’ve provided the serial number, they’ll update their records with your TV’s model and make the right firmware available for your TV.

Quick Tip: If you’re dealing with automated systems, keep asking to talk to a real person to speed things up.

Step 2: Be Patient and Check Back

Now, just hang tight for a bit (it could be an hour or a day), and Hisense support will get back to you.

They’ll update their system and give you a link to download the file.

While you wait, keep an eye on the website to see if they’ve added what you need.

Step 3: Download Correct Firmware

When your TV’s serial number is accepted on the Hisense website, find and download the software update that matches your TV model.

Make sure you pick the right model number and software version to avoid any issues.

Step 4: Prepare USB Drive

Format a USB drive to FAT32 and ensure it has a minimum of 4 GB of space.

Download the firmware update file and unzip it.

Move the extracted PKG file to the root folder of the USB drive, ensuring that no other files are present.

Step 5: Update Your TV

Now, insert the USB drive into the USB port on your TV, typically the top port labeled “USB 1.” Power on your TV and wait for the update process to begin.

If your TV enters a boot loop, try holding down the reset button for 30 seconds, followed by holding the TV icon on your remote until the TV displays the USB update text.

That’s it.

Hope this helps you…

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