Why is my Hisense TV stopped supporting MP4 files?

There are a few reasons why your Hisense TV might not be playing MP4 files anymore, even though it used to:

1. Codec incompatibility: While Hisense TVs generally support MP4 files, they don’t support all codecs within the MP4 format. The codec determines how the video and audio are compressed within the file. If your MP4 file uses a codec your TV doesn’t support, it won’t play.

2. Software issue: Sometimes, software glitches or bugs can cause playback issues. This is less likely if the problem affects all MP4 files, but it’s still a possibility.

3. Outdated firmware: Hisense releases firmware updates that can improve compatibility and fix bugs. If your TV’s firmware is outdated, it might not support newer codecs or have playback issues.

4. Damaged file: In rare cases, the MP4 file itself might be corrupt or damaged, preventing playback on any device.

Here’s what you can do to troubleshoot the issue:

  • Check the codec: Try playing a different MP4 file. If it plays, then the issue is likely with the specific codec of the first file. You can find the codec information using media players or software like VLC.
  • Update the firmware: Check the Hisense website for your TV model and see if there are any firmware updates available. Download and install the update according to the instructions.
  • Convert the file: If the codec is incompatible, you can simply convert the MP4 file to a format supported by your TV, such as MP4 with MPEG-4 codec. Many free and paid video converters are available online like Handbrake, Freemake, or Format Factory.
  • Restart the TV: Sometimes, a simple restart can fix software glitches.

If you’ve tried all these troubleshooting steps and your Hisense TV still won’t play MP4 files, it’s best to contact Hisense customer support for further assistance.

They can help diagnose the specific issue and provide tailored solutions.

Hope it helps…

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